FAQ

Frequently Asked Questions (FAQ)

How can I contact VAUZ?
You can reach us by email at:
shopdogattire@gmail.com
Our customer service team is here to assist with any questions or concerns you may have!

Do you ship worldwide?
Yes, we proudly offer worldwide shipping to all dog lovers!

Can I change or cancel my order?
We process orders quickly, so if you need to change or cancel your order, please contact us within 12 hours of placing it. After this time, modifications cannot be made. However, you can return your order for a full refund once it has been received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?
Orders are processed between Monday and Friday within 1-3 business days. Please note that we do not process orders on weekends or during holiday seasons. Once processed, your order will be shipped the next day.

How long will it take to receive my order?
Due to high demand, orders typically take 2-4 weeks to arrive.

What if I don't receive my order?
If your order has not arrived within 30 days of shipping, you are eligible for a full refund. Please contact us for assistance.

Will I be charged with customs and taxes?
The prices displayed on our website are tax-free in US Dollars. However, you may be liable for customs duties and taxes based on your location. These charges are determined by your local customs office and are the responsibility of the customer. We are not responsible for delays caused by customs.

How do I return an item?
To initiate a return, please contact us at shopdogattire@gmail.com.

What if the item(s) I received are defective, incorrect, or damaged?
If you received an incorrect, damaged, or defective item, please contact us immediately with your order number, photos of the item(s), and any relevant details. We will work to resolve the issue as quickly as possible.

When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be processed within 7-10 business days after we receive the returned item or cancellation request. Please check with your card-issuing bank for any additional processing time.